I have been an image trainer for many years now, sharing with others how to create positive first impressions. That includes topics like dressing and colours, posture and poise, verbal and non-verbal communication, grooming, health and hygiene as well as conduct and etiquette. But as I trained more and more people, I felt that
Do you consider yourself to be a happy and positive person? When times are bad, do you look for the possible lessons and appreciate your blessings? This is not always easy to do. Whilst on this journey of self-improvement, I found out a lot about myself. It started with being more aware and conscious
Like everyone else, from time to time, we all get stressed out by a number of things that happen in our lives. Some are within our control and others are not. Some are clear and can be identified, thus allowing us to choose options to take action. But some of the biggest stressors are
My father recently passed away unexpectedly. Suddenly my father was gone even though on the day he suffered a massive stroke, I had seen him and he had seemed his normal self. The grief I experienced was intense – this was my Dad, the man who had brought me up, cared for and loved
Prior to conducting our Customer Service Workshops, we sometimes have to meet customers to access what the level of service of the company is like. Having interviewed a number of customers here in Singapore, many revealed that what was lacking in our service providers is the human touch. We observed that most service providers