Emotional Intelligence is processing your thoughts with feelings to make optimal decisions. This may be the factor which helps differentiate an average performer from an outstanding one. People who are skilled at EQ are aware of their thoughts and feelings as well as that of others. In addition, they know how to manage these thoughts and feelings as well as that of others. Defined as a type of social intelligence, they use the information they have about themselves and others and make appropriate thought through decisions.

>> Full Article (PDF, 65KB).